You can use the Dashboard to block or unblock a specific user’s access to your applications. If a blocked user tries to log in to an application, they will be redirected from the application with the error message user is blocked in the URL. Blocking users does not expire. You must unblock the user to allow the user to have access to your applications again.

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Block users

  1. Go to the Dashboard > User Management > Users.
  2. To the right of the user’s name that you want to block, click … and choose Block. Alternatively, you can click the user’s name and scroll to the bottom of the Details tab, next to Block user, click Block.

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Unblock users

To unblock users, we provide multiple methods, which match the way in which the user was blocked. Users can be blocked in a few different ways:
  • blocked automatically due to the user providing an excessive number of incorrect credentials
  • blocked through the by an administrator
  • blocked through the by updating the user profile to set blocked to false

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Unblock a user who was automatically blocked

When a user is blocked due to the user providing an excessive number of incorrect credentials, you can use Auth0’s Management API to unblock them. Use the Unblock by Identifier endpoint to pass an identifier (username, phone number, or email): 
curl -X DELETE  https://{yourAuth0Tenant}.auth0.com/api/v2/user-blocks/john.doe%40gmail.com
Or use the Update a User endpoint to patch the user_id: 
curl -X PATCH -H "Content-Type: application/json" -d '{"blocked":false}' https://{yourAuth0Tenant}.auth0.com/api/v2/users/{user_id}

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Unblock a user who was blocked through the user profile

When a user is blocked through their user profile using either the Management API or by an administrator using the Auth0 Dashboard, you can unblock them in one of two ways: by having an administrator unblock them through their user profile using the Auth0 Dashboard or by updating the blocked attribute in their user profile using the Management API.

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Using the Auth0 Dashboard

To unblock a user using the Auth0 Dashboard, an administrator should:
  1. Go to the Dashboard > User Management > Users.
  2. To the right of the user’s name you want to unblock, click … and choose Unblock. Alternatively, you can click a previously blocked user’s name and scroll to the bottom of the Details tab, next to Unblock user, click Unblock.

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Using the Management API

If you use the Management API to reset a user’s password, it also unblocks the user.
To unblock a user using the Management API, use the Update a User endpoint to set the blocked attribute to false: 
curl -X PATCH -H "Content-Type: application/json" -d '{"blocked":false}' https://{yourAuth0Tenant}.auth0.com/api/v2/users/{user_id}

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